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We're all doing our best - and at the other side of every customer service email is a very real human being on our team (oftentimes it's me!).THE DEEP WEB SUPERPACK: THE ULTIMATE ANONYMOUS COLLECTIONīurners & Black Markets Preface Cell Opsec and the Powers That Be Anonymity and Privacy 8 Deadly Myths of Cell Phones How The NSA Spies On You The NSA Fingerprints Cells Location, Location How the IRS Spies On You How Google Spies On You How Windows 10 Spies On You How to Tell if Your Phone is Tapped How to Stay Anonymous Overseas. Even with these challenges, our entire supply chain has been working tirelessly. Warehouses have more limited staffing + shipping carriers are seeing delays across the board. When you shop from small businesses, this is what you fund ✨īut here's a gentle reminder that most folks do not have the resources + infrastructure of Am*zon, especially during these unprecedented times.īetween rising COVID cases and weather-related interruptions, we're all facing an uphill battle when it comes to deliveries. Just a gentle reminder to be kind to small businesses in these coming days up to Christmas ?īusinesses like Omsom often rely on the holiday shopping season - your orders give us the cash flow to be able to pay our team, craft our products, and continue to build the world that we want to see. Thank you again for choosing Indigo, and all the best for this Holiday season! If you have additional questions, please contact us at our Customer Service portal. Thank you for your patience during this time. If you wish to see the latest tracking of any of your orders with us, visit our order status page here at any time. If your package has arrived as expected, of course you can disregard this message. We are working directly with the carrier to minimize the impacts, but we don't want you to worry - your order is still on its way! We're very sorry if you experience this delay, and we wanted to let you know as soon as we learned about it. You may also find that tracking information is unclear, or isn't updated right away. We've just learned that there has been a carrier delay in your delivery area due to very high parcel volumes, and as a result some packages may arrive a few days later than the estimated date we gave you when we shipped your order.
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We wanted to send you an update on the recent order(s) you placed with us.
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Take 15% off your next order with promo code SORRY2020.We’ve put a $10 credit in your account click here to view.Reply to this email for expedited shipping.If you do have the capability to include a special offer, here are some good ones to include as a CTA:
If you don’t have any special offers for customers who are impacted by shipping delays, you can simply chose the email with a thank you and a signature from your customer support team or a spokesperson for your brand.
Optional: Provide value with a resource or special offer (CTA) Make sure to share any steps you are taking to make it right. The goal of this email is to reassure your online shoppers that despite this hiccup, they will still receive their package and you will be there to assist them. Saying sorry is an easy way to show empathy for what they’re going through.
Shipping delays are not your fault, but you are indirectly causing your customers stress because they chose to shop with you. This is the perfect place to provide the answers to any immediate questions your customers might have so they don’t have to file a “ where’s my order ?” ticket to get more information. How long of a delay can customers expect? How is your customer service team handling it? Set expectations around the impact (body)